Choose which emails are sent

butterbook.ing emails your clients about their bookings, and emails you when something happens in your business. Every email starts switched on.

Change your emails

1. Go to Settings › Notifications.
2. Select Preview beside any email to see a sample of it.
3. Turn emails on or off with their switches.
4. Select Save.

Emails to your clients

Email	When it's sent
Booking Confirmation	When a booking is confirmed.
Booking Reminder	Before the appointment, to cut no-shows. Choose 24 hours, 3 hours, 1 hour or 30 minutes before. If someone else is attending, the reminder goes to them.
Booking Update	When you reschedule one session of a recurring series.
Refund Updates	When a refund is issued.
No-Show Notification	When you mark their booking as a no-show.
Invoices	After each payment, with the invoice attached as a PDF. Turning this off stops the emails, but invoices are still created and you can send them from the booking. See Invoices for your clients.

Emails to you

Email	When it's sent
New Booking	When a booking comes in, with the client's details and their answers to your questions.
Booking Cancellation	When one of your bookings is cancelled, by you or the client.

Booking Update also controls two emails to you: when a client answers a new time you've proposed, and when a card payment for a recurring session fails.

Emails that are always sent

Some emails can't be switched off, because clients need them to keep or pay for their booking:

• the cancellation email, when you or the client cancels
• a link to pay, when you book for a client or approve a request for a paid service
• a new time you propose, and the confirmation when the client accepts it
• the new time, when a client reschedules their own booking
• a new address, when you change where a booking happens